How Does Pre-Paid Legal Services Work ?
Becoming a Pre-Paid Legal member will not only give you the piece of mind in knowing that when you need legal services you will have a legal services plan supporting you, it will also provide access to a range of other valuable services including access to finance, insurance and investment advice and support.
As a member, financial and legal assistance and support is as close as the telephone. Whenever you have a legal concern, need finance or simply need some advice a Pre-Paid Legal Customer Service representative will put you in touch with the appropriate Service Provider with the right experienced professional, who will assist you wherever possible with your particular legal issues or financial needs.
It is our aim to provide our members, wherever possible, with affordable access to the highest quality of advice and service through a network of experienced Service Providers.
Pre-Paid Legal Plan memberships are split into two main groups based on legal services for Business and/or Personal use. The Plans are governed by, and must be read in conjunction with the terms and conditions of the associated, similarly named Legal Plan Membership Contract at all times. For example: The Singles Plan must be read in conjunction with the Singles Plan Membership Contract.
How Your Membership Works
On signing and returning your membership application form to Pre-Paid Legal or to your signing associate, and if your application is approved, then within seven days you should receive your Pre-Paid Legal membership kit. You should then read the information provided thoroughly to ensure you have received the correct membership plan for your use. If you have any queries then contact Pre-Paid Legal directly.
In the membership kit for all Personal plans, is a questionnaire in relation to Wills. If you do not have a Will, the questionnaire can be used to create a Will for you. If you have an existing Will then the questionnaire will help you determine if you need to make any changes.
If you have a legal issue, or are wanting to seek legal advice, then please contact Pre-Paid Legal directly, during normal business hours between 9.00am to 5.00pm, Monday through Friday (except public holidays WST).
A PPL customer service representative on answering your call will ask you for:
> Your name
> Your membership number
> What type of legal concern you have.
They will then determine what is the most appropriate course of action for your particular matter. The customer service representative may be able to answer your query but if your issue requires the services of a solicitor you will be given the contact details of a Legal Service Provider along with a reference number in relation to your call.
Then simply contact the Legal Service Provider during normal business hours and advise them:
> Your name
> That you are a PPL member
> Your membership number
> Advise them of your legal matter and the PPL reference number for the matter.
If the solicitor is unavailable at the time of your call simply leave a contact number that you can be reached on and the solicitor will call you back within forty eight (48) hours.
If you have not had a return call within this time frame then please contact Pre-Paid Legal and a customer representative will follow up on the matter for you.
The Legal Service Provider will offer advice, consultation and if required representation services on any legal matter that concerns or affects you. You may be asked to forward copies of any documentation or contracts relevant to any matter you may raise or where necessary to attend the Legal Service Provider’s office to discuss or review your matter personally.
If you, or a plan member, is detained or arrested after normal business hours and require legal assistance, all you have to do is call the twenty four (24) hour Legal Shield emergency number, which is noted on the back of your membership card. You will be in contact with a duty officer or with the Legal Service Provider’s duty solicitor, to whom you need to quote your full name and membership number and then consult with them about your detainment or arrest.
Please note that emergency consultation is subject to the availability of the duty officer or solicitor and the legal conditions imposed by the detaining authority which may not allow for a duty officer or Legal Service Provider duty solicitor to communicate with you on an immediate basis.
If your matter is not deemed urgent, you will be advised to contact Pre-Paid Legal during normal business hours and follow the above process.
How can you get the most value from your Pre-Paid Legal membership?
Do you feel the personal and business decisions you make daily could benefit from legal advice? Have you ever signed a document or entered into an arrangement you didn`t fully understand? Have you made commitments in everyday transactions without understanding your legal rights and obligations?
For many members, the most popular benefit is simply being able to have telephone access to a solicitor when they need it. There is no longer a reason for you to make any decisions without knowing your rights. You can call for legal advice or consultation from the privacy of your home or workplace with the knowledge that there is no legal cost to you.
Every PPL member has direct access to top quality, convenient legal help and advice. The value of your membership increases the longer you maintain it.
Your satisfaction is of paramount importance to us
Our goal at Pre-Paid Legal is to ensure you are satisfied with our services. That's why we want you to know what to expect when you use your membership.
It is our aim to provide our members with affordable access to the highest quality of legal service, through a network of Legal Service Providers. Pre-Paid Legal does not influence or attempt to modify how our Legal Service Providers provide their professional services. Pre-Paid Legal cannot and will not be a participant in any action undertaken by a member(s) to a third party. The relationship between a member(s) and the Legal Service Provider is one of client/solicitor and as such Pre-Paid Legal cannot influence nor have any direct involvement in any legal matter undertaken by the Legal Service Provider for the member(s). We provide a trusted service network and our legal service providers go through a rigorous selection process inorder to be able to provide services to members.